Products

Best price policy

With Dyson Best Price Policy, we want you to be confident that you are getting the best value.

Our prices are checked and matched daily, so you can be confident you’re getting the best price by purchasing direct from www.dyson.ae

Just contact our Customer Service team on 600532395, if you find the same model advertised at a lower price by any Qualifying Retailer, we'll match it and refund the difference.

- Product must be the same model as on the Dyson UAE website and must be live and in stock with the qualifying retailer as well.
- Product must be new and in original packaging. Reconditioned, refurbished, display, demonstrator or damaged products as well as products available for purchase at a Dyson warehouse sale are excluded.
- Satisfactory proof of current advertised price by a Qualifying Retailer is required (e.g flyer, catalogue, website, URL, email) & must be verifiable and in AED only. Verbal and written offers are excluded.
- Qualifying Retailers are the following retailers, located in UAE: Carrefour, Emax, Jumbo Electronics, Sephora, Namshi, Mumzworld, Sharaf DG, Virgin Megastore, Ounass, Amazon, Noon, Ace Hardware. Other Qualifying Retailers may be added by Dyson from time to time by updating this section of the website.
- Refunds will be processed by our Customer Service team within 14 working days.
- Product advertised must be new and in its original packaging. Promise does not apply if the product is reconditioned, refurbished, used, damaged, returned, open box or a demonstrator product.
- The Dyson Best Price Policy cannot be used in conjunction with any other offer like members-only offers, corporate reward program or employee discounts.

Money back guarantee

Terms & Conditions
Dyson’s money back guarantee applies to products purchased on Dyson’s UAE website at www.dyson.ae.
At Dyson we want you to be completely satisfied with the products you’ve chosen. If you are not satisfied or change your mind, you may return your product for a full refund strictly within 14 days of receiving your product by contacting our Dyson Concierge team on the below details:
• Phone: 600532395
• Email: support.uae@dyson.com
"Our delivery and collection team adheres to all social distancing guidelines. You must return products in their original packaging with all included accessories and additional products (if any). If you damage or misuse products or fail to take proper care of them, we will not be able to accept returns.
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